Refund and Return Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to us.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 10 days after delivery

Refunds (if applicable)

Full refund if order has not shipped .

     If order has been shipped :

  • Must contact us within 10 days . Order must be returned in new unused condition . Purchaser is responsible for return shipping. A full refund of our charges will be issued on receipt of product/ products .
  • If product is being returned because of manufacturing defect or received wrong product . Customer must contact us within  10 days . A full refund or replacement will be provided upon our receipt of products . We will include reimbursement for customer shipping with a receipt .
  • If product has been installed . Customer must contact us within two weeks and a 20 percent restocking charge will be deducted from refund amount . Customer is responsible for return shipping .

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dwainmelton@craftsmancontrols.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dwainmelton@craftsmancontrols.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.